Frequently Asked Questions

Refund Policy is the agreement where you inform customers about your policies regarding returns and refunds. osudpotro have refund policy.

We have urgent delivery options if you are wise. Some fees may apply. Please contact us.

Yes, you will, in all cases, receive an invoice by email when your order is ready. It will subsequently be delivered to the address you selected.

For legal reasons, we cannot receive any orders outside Bangladesh. If you are on vacation and need a refill, please contact us at - 09610-00-11-22.

During ordering, our website & mobile app will prompt you to upload a prescription.

You will receive few emails when your order is received, dispatch, and finally delivery will be complete.

Yes, we do offer a cash-on-delivery (COD) service.

All of our medicine and products have a discounted price. So, You will always get different offers and discounts over a period of time.

We generally take 3 or 4 hours to deliver your order. It depends on your delivered location. Because of some reasons that are out of our hands, the delivery may be delayed in a very rare case. In such a delay we suggest you wait patiently. You can also contact us for any assistance.

No, there are no hidden charges for any activity you are engaged with osudpotro. We always follow an honest and transparent business policy.

Yes, you can cancel an order using the direct link or by reaching us with a mail or call. The order can be canceled only before dispatching.

You can place an order through: a) Uploading your prescription b) Entering the medicine on the system

Customer can place an order from any channel like App, web, social media etc. After placing the order that order status will be "Pending". Our pharmacist/call center agent will check the order items stock availability, price change issue & valid prescription (if required) of those the items. After verifying the compliance process, if we are able to provide the products then Osudpotro team will accept the order. Before accepting any order that order will not consider as Valid order to be delivered. For making any changes our Team will surely will you (Reach you) for your permission like Item changes, Suggesting alternative items, Price changes issues, Rx issues etc. Once the order has been accepted, the only the order will go for the delivery department to dispatch. Osudpotro reserved the all rights to cancel any order from stages (specially at pending) for the DGDA, E-Commerce & OPL own compliance policy.

Our online ordering system, home delivery, and call center support team are open hours.