Terms and Conditions

Welcome to osudpotro.com

osudpotro.com Ltd (“Osudpotro”) provides access to the osudpotro.com website or the mobile application/app or any other media ("Website") to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

The Company reserves the right to change or modify these Terms or any policy or guideline of the Website including the Privacy Policy, at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, We will inform You of such changes within such timelines as may be specified under the applicable laws. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms and applicable policies to understand the terms and conditions that apply to Your use of the Website.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refers to you, the person who logs on to this website and is compliant with the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies:

This site uses cookies, which means that you must have cookies enabled on your computer for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

Communication

When you use osudpotro.com or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call, or complaint notices on the website, or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us concerning your use of the website and/or your order placed on the Website.  Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing.

Your Account and Responsibilities:

Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for registered Users, and which may change from time to time at the sole discretion of the Website.

If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed on the Website registration form. You will then receive a password or one-time PIN with which you can log in to the website to place orders

If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not by this Terms of Use, we have the right to suspend or terminate your membership on the website.

The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will Osudpotro be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Osudpotro in this regard.

Osudpotro as a platform does not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict, deactivate or disable any account that might fall under any sort of abuse of the service.

Promotional Activity:

To promote its services Osudpotro uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the Website before using the service and it will be assumed that each user is aware of every piece of information provided on the Website. Images of products on the Website are for and by reference only and the actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

Any short-term or long-term promotional activity or offer(s) are by default valid for a single order within the offered time frame under any specific account on Osudpotro.com. Any repetitive or suspicious or abusive practice during any offer or promotion might result in a canceled order & Osudpotro reserves the right to do so to protect the rights & benefits of other users. An account that tends to abuse any offer by any means on the platform can also get terminated to maintain hygiene factors on the platform. The automated abuse detection technology that Osudpotro has can be also enforced at any time without any sort of prior notice.

Discount code(s) offered to any/all segment of the customer(s) through different marketing channels might get disabled or extended by the authority at any time without any prior notice. The modality can also be changed to accommodate price changes or fluctuation & intense uses of the same by the user base to protect against any sort of abuse or susceptive uses.

Prescription Drugs:

To purchase drugs and pharmaceutical products that require a valid prescription, you are required to upload a scanned copy of the valid prescription on the Website. our pharmacist, concerning any drugs or pharmaceutical products, may dispense only those quantities as are specified in the prescription. our Pharmacies will verify the prescription forwarded by You and in case of any discrepancy observed by the Pharmacies, the order may be canceled by the Pharmacies.

Product Descriptions and Pricing:

Osudpotro attempts to be as accurate as possible. Osudpotro does not manufacture or produce any product by itself. Therefore, Osudpotro does not warrant those product descriptions or other content of any Osudpotro product is accurate, complete, reliable, current, or error-free. If a product offered by Osudpotro itself is not as described, your sole remedy is to return it in unused condition.

Except where noted otherwise, the list price or suggested price displayed for products on Osudpotro represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, estimated by standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Osudpotro is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Osudpotro, we will, either refund the amount or replace the product according to your preference, when acknowledged.

Products in your cart on the Website will reflect the most recent price as displayed on the Product’s information webpage on the Website. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may vary between the time you place it in your shopping cart and the time you place the order.

Try to cross-match with us before doing any kind of payment. As we sell medicines and healthcare products so the price can be changed at any time. if you pay before our confirmation then you have to pay an increased amount to receive the product (If the price was changed)

Given that we operate as a non-manufacturing entity, we exclusively source products and medications from authorized suppliers. While we strive to maintain accurate or update inventory levels e.g., Product photos, Prices, Strips, etc. on our website, occasional stock-outs may occur due to the dynamic nature of our supply chain. In such instances, we adhere to our established refund and return policy, ensuring that customers receive reimbursement for any payable amounts.

If you find any mismatch in Product price, Photos, Strip quantity, dose, or Package, on our website then you can let us know about this, and we will update it immediately if there is any issue found.

Delivery process and Timing:

Osudpotro has 2 types of delivery services.

1. Inside Dhaka Metro Delivery
2. National Delivery (Outside Dhaka Metro)

• If the consumer wants, then he/she can order from inside and outside Dhaka.
• Inside Dhaka metro, Osudpotro will deliver the product as per the delivery policy.
• Outside Dhaka Metro, a courier service will deliver the product to consumers or consumers will collect the product from the nearest courier service hub and it may take 2 to 5 working days.
• Osudpotro strictly maintains medicine delivery time. but the cause of bad weather, natural disasters, and unwanted situations may hamper medicine delivery time.
• for outside Dhaka metro delivery if the delivery time was crossed then Osudpotro will not take any responsibility for that. Courier service will be responsible for that.
• There is an option of selecting an extra security feature safety box, then for this option extra BDT 60 will be added to the total amount. if the customer didn't select extra safety, then Osudpotro will not take any liability if the product is damaged or broken during the courier procedure.
• For more safety consumers will make an unpack video for further reference otherwise any claim for that product or order cannot be accepted.

Payment Process:

Inside Dhaka Metro:

Osudpotro has 6 types of payment policies in Dhaka.

• Cash on Delivery
• Pay online with SSL Commerz
• Osudpotro Rewards
• Bkash/Nagad
• Pay later
• Merchant Payment

National / Outside Dhaka Metro:

For National Delivery, OsudPotro will provide only an online payment system (condition applied). For an online payment system, consumers will have 2 payment options-

• SSL Commerz.
• OsudPotro Reward.

• Consumer must pay at least BDT 200 (non-refundable) in advance for less than BDT 1000 purchase (the amount will include delivery charge as well) and then pay the rest amount to the courier service product delivery person.
• For more than BDT 1000 purchases consumers pay 20%(non-refundable) in advance (the amount will include the delivery charge as well) and then pay the rest amount to the courier service product delivery person.
• There is an agreement of conditional payment for the partial payment system. The courier service company will get 1% of the rest money for the partial payment (the amount will be received by the courier service delivery person). The courier service delivery person will receive this amount as a merchant agent.
• Customer can pay the full amount (including the delivery charge) through online payment options.

Order Acceptance compliance:

• Customer can place an order from any channel like App, web, social media etc.
• After placing the order that order status will be "Pending".
• Our pharmacist/call center agent will check the order items stock availability, price change issue & valid prescription (if required) of those the items.
• After verifying the compliance process, if we are able to provide the products then Osudpotro team will accept the order.
• Before accepting any order that order will not consider as Valid order to be delivered.
• For making any changes our Team will surely will you (Reach you) for your permission like Item changes, Suggesting alternative items, Price changes issues, Rx issues etc.
• Once the order has been accepted, the only the order will go for the delivery department to dispatch.
• Osudpotro reserved the all rights to cancel any order from stages (specially at pending) for the DGDA, E-Commerce & OPL own compliance policy.

License:

Unless otherwise stated, osudpotro.com ltd. and/or its licensors own the intellectual property rights for all material on osudpotro.com. All intellectual property rights are reserved. You may access this from osudpotro.com. for your personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from osudpotro.com.
• Sell, rent, or sub-license material from osudpotro.com.
• Reproduce, duplicate or copy material from osudpotro.com.
• Redistribute content from osudpotro.com.
• This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website.  osudpotro.com ltd. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of osudpotro.com ltd., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, osudpotro.com ltd. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

osudpotro.com ltd. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant osudpotro.com ltd. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any form, format, or media.

Hyperlinking To Our Content:

The following organizations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;

Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses; and

System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of osudpotro.com ltd., and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to osudpotro.com ltd. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of osudpotro.com ltd.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

I Frames:

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation Of Rights:

We reserve the right to request that you remove all links or any particular link to our website. You approve of immediately removing all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal Of Links from Our Website:

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Contact Information:

Please contact us for any questions or comments regarding these Terms and Conditions.

Telephone number: 09610001122

E-mail: support@osudpotro.com

WhatsApp: +8801313-980033

Facebook: https://facebook.com/osudpotro/

Instagram: https://instagram.com/osudpotrobd/

Address

Ambon Complex (15th Floor), 99 Bir Uttam AK Khandakar Rd, Mohakhali, Dhaka 1212.